Support
Universal Digital Copy was created to extend the enjoyment of your Blu-ray™ disc and DVD purchases, enabling you to download or stream your movie to a computer, mobile device, or Internet-connected TV, Blu-ray™ player, or set top box.
Below are a series of frequently asked questions about Digital Copy.
Frequently Asked Questions (FAQs)
A Digital Copy is an extra copy of the movie you bought on Blu-ray™/DVD disc that enables you to download or stream your movie to a computer, mobile device, or Internet-connected TV, Blu-ray™ player or set top box.
If your Blu-ray™ Disc or DVD has the "Digital Copy" logo on the back it will have either a Digital Copy disc inside of the box or a link to a Digital Copy web site. Follow the instructions on the insert inside of your box to redeem your Digital Copy using the disc or the web site.
Either insert the Digital Copy disc into your computer’s DVD drive or go to the web site specified on the Digital Copy insert inside of your Blu-ray™ Disc/DVD’s packaging. Insert your redemption code. Download or stream your Digital Copy.
To access Digital Copy on pocket BLU, simply download the app from pocketblu.com. Then, launch pocket BLU. In the application, select Digital Copy under the title you wish to redeem, click the Redeem button and type in the redemption code from your insert. The Digital Copy will automatically start downloading. Your pocket BLU Digital Copy does not prevent you from redeeming from the web site or from a Digital Copy disc.
You will find the Digital Copy redemption code on an insert inside of your Blu-ray™/DVD packaging.
Your Digital Copy redemption code can be used to access a Digital Copy of your movie with only one retailer.
There is no limit to the number of times you can watch your Digital Copy. You may watch your movie as much as you like.
Disc-based Digital Copy works as follows:
- Insert your Digital Copy disc into a Mac® or PC computer.
- Follow the instructions on the enclosed insert.
- Select iTunes® or Windows Media® Format (Mac computers utilize iTunes only).
- Enter your unique Redemption Code from the insert when prompted to redeem your Digital Copy.
- iTunes Digital Copy files can be watched on your PC, Mac or iOS compatible device (iPhone®, iPod® touch, iPad™)
- WMV files may be watched on your PC.
Enjoy!
No, once the transfer is complete you no longer need your Digital Copy disc and can enjoy your movie whenever you like.
An Internet connection is required for Digital Copy redemption. Please verify that you are connected to the Internet.
Ensure your drive has a DVD symbol; this is required to do the transfer of the Digital Copy. If you have a valid DVD drive, the disc should auto-play and a splash screen allowing Launch Digital Copy should automatically load. If the disc does not auto-play either your auto-run is disabled on your DVD-ROM drive or a third party DVD player application (e.g. PowerDVD) is preventing the auto-run. In this case, please follow these additional steps to manually load your menu: Go to My Computer > Double-Click the icon where your DVD Drive is displayed.
The Digital Copy web site works as follows:
- Launch a web browser on your computer and enter the URL found on the insert enclosed in your packaging.
- We recommend signing in or registering with www.UniversalHiDef.com to take advantage of upcoming offers that relate to your Digital Copy redemptions.
- Select the retailer with whom you wish to redeem.
- Enter your unique Authorization Code from the insert when prompted.
- Follow the instructions to redeem your title.
- Once you have redeemed your title, viewing methods will vary based upon the retailer you have chosen:
- If you are downloading an iTunes or WMV title, download times may vary based on your connection speed.
- If you are streaming a movie to your computer or compatible streaming media device (Blu-rayTM player, Internet-connected TV, mobile device), quality may vary based on your connection speed.
No. In order for the Digital Copy code to be verified, you must be connected to the Internet. You only need to be connected when you first transfer the movie to your computer, not each time you watch your Digital Copy, unless you redeem with an On-Demand movie streaming service.
For disc-based Digital Copy, the Digital Copy Application copies the computer video files to your computer from the DVD. The transfer time will vary depending on your computer hardware, DVD-ROM drive, etc.
For web site based Digital Copy, the Digital Copy Application copies the computer video files to your computer from a server or authorizes your film with your On-Demand movie streaming company. The transfer time will vary depending on your Internet connection speed.
pocket BLU Digital Copy works as follows:
- Download pocket BLU to your mobile device, tablet, or PC/Mac from pocketblu.com.
- Run the application and find the title you wish to redeem your Digital Copy for.
- Select Digital Copy from the content listing and press the Redeem button.
- Enter your unique Authorization Code from the insert when prompted.
- Your download will begin immediately if you are connected to the Internet. If you are running on a mobile network, you will be prompted if you wish to proceed, and can restart your download at any time.
- Your download time will vary based on your connection speed.
For the Windows Media® format: Yes, as long as you did not delete the Windows Media® file from your computer. For the iTunes format: Standard iTunes usage rules apply. For the pocket BLU format: Yes, you can download as long as the expiration date has not passed.
Mac: iTunes 9 or later using Mac OS X 10.4.9 or later. If using Quicktime with iTunes 9.0, upgrade to Quicktime 7.6.4.
PC: iTunes 9 or later using Windows XP, Vista or Windows 7 32 Bit: iTunes is not supported in Windows XP 64-bit Operating Systems. iTunes file requires an iTunes account
1-3 GB of storage
For portable playback: video-enabled iPod, iPhone, iPad or Apple TV
For additional information, please visit Apple support at http://docs.info.apple.com/article.html?artnum=307266
PC: Windows Media® Player 11 or later on Windows XP, Windows Vista or Windows 7 with latest Windows Service Pack recommended or for Windows Media® Player 10 or later.
A minimum security component is required to ensure that Media Player runs with optimal security. Using Internet Explorer, upgrade to the latest security level by visiting Microsoft's Security Component Upgrade Site. An Internet connection is required to obtain a Digital Copy license.
Amazon Instant Video requires a high speed Internet connection of 1.5 Mbps or faster (3.0 Mbps recommended). For PC/Mac® playback, Amazon Instant Video requires Microsoft Windows XP (32-bit versions) / Windows Vista® / Windows 7 or Mac OS® X and the latest version of Adobe Flash Player. Playback is also supported on a wide array of Amazon Instant Video-enabled Internet connected TV's, Blu-ray players, and set-top boxes.
For a list of Amazon Instant Video supported devices please go to:
For Amazon Instant Video customer support, please go to:
pocket BLU requires an Internet-connected Blu-ray™ Player on the same local network as your device and a pocket BLU enabled Blu-ray Disc™.
For a list of supported devices for pocket BLU, visit pocketblu.com.
First, please review these Digital Copy Support FAQs to find answers to common questions. Check Microsoft Windows Media DRM FAQ for possible solutions related to Windows Media® Player and DRM media files.
Need More Help?
Contact Universal Digital Copy support using our support request web form.
Apple, the Apple logo, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. iPad is a trademark of Apple Inc.
Windows Media is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
|
|