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Digital Copy Support

Universal Digital Copy was created to extend the enjoyment of your Blu-ray disc and DVD purchases, enabling you to download or stream your movie to a computer, mobile device, or Internet-connected TV, Blu-ray player, or set top box.
Below are a series of frequently asked questions about Digital Copy.

Frequently Asked Questions (FAQs)


  1. What is a Digital Copy and how do I get one?
    A Digital Copy is a digital version of the full-length movie that you get when you own specially-marked Blu-ray™/DVD discs bearing the “Digital Copy” logo. Owning the digital version of the movie extends the enjoyment your Blu-ray™/DVD because it enables you to download or stream your movie to a computer, mobile device, Internet-connected TV, Blu-ray™ player or set-top box.
    Your Digital Copy may be available on a disc included with your purchase or via redemption at www.UniversalDigitalCopy.com. Please see the insert in your packaging to identify which you have and for redemption instructions.
  2. What are the different ways in which I can redeem my Digital Copy?
    There are three ways to access your Digital Copy:
    1. Disc
      1. Insert the Digital Copy disc into your computer’s DVD drive
      2. Follow the screen prompts to save the Digital Copy file to your computer
    2. Online redemption and download
      1. Go to the web site specified on the Digital Copy insert inside of your Blu-ray™ Disc/DVD’s packaging.
      2. Select your desired Digital Copy download format.
      3. When prompted, enter the redemption code found on the package insert.
      4. Follow the screen prompts to download or stream your Digital Copy.
    3. pocket BLU
      1. Download the app from your tablet or smartphone’s app store or from pocketblu.com.
      2. Launch the pocket BLU app.
      3. In the application, select Digital Copy under the title you wish to redeem
      4. Click the Redeem button and type in the redemption code from your insert. The Digital Copy will automatically start downloading.
      Redeeming your Digital Copy via pocket BLU does not prevent you from redeeming from the web site or from a Digital Copy disc.
  3. What is the expiration date to redeem my Digital Copy offer? Does Digital Copy ever expire once I have redeemed it?
    Codes that allow you to redeem Digital Copy are subject to expiration. See the back of package for details. To check if your Digital Copy has expired, visit NBCUCodes.com. Once you have redeemed your Digital Copy, most Digital Copy retailers allow you to download a file of the movie to your computer or other devices. We recommend that you regularly back up your downloaded Digital Copy files to protect them.
  4. With how many different retailers can I redeem my Digital Copy?
    Each redemption code allows you to redeem your Digital Copy with your choice of one retailer.
  5. How does the Digital Copy website work?
    The Digital Copy website works as follows:
    1. Launch a web browser on your computer and enter the address found on the insert enclosed in your packaging.
    2. We recommend signing in or registering with www.UniversalHiDef.com to take advantage of upcoming offers that relate to your Digital Copy redemptions.
    3. Select the retailer with whom you wish to redeem your Digital Copy.
    4. Enter your unique Authorization Code from the package insert when prompted.
    5. Follow the instructions to redeem your title.
    6. Once you have redeemed your title, viewing methods will vary based upon the retailer you have chosen:
    7. Note:
      • Download times may vary based on your connection speed.
      • The quality of your streaming video may vary based on your connection speed
  6. Where do I find my Digital Copy redemption code?
    You Digital Copy redemption code is printed on an insert inside your Blu-ray™/DVD package.
  7. Why am I receiving a "The webpage cannot be found" error message when I try to redeem my Digital Copy online?
    An Internet connection is required for Digital Copy redemption. Please verify that you are connected to the Internet.
  8. How long does it take to copy web-based Digital Copy media files to my PC?
    For web-based Digital Copy, the Digital Copy Application copies the computer video files to your computer from a server or authorizes your film with your On-Demand movie streaming company. The transfer time will vary depending on your Internet connection speed.
  9. If I cannot connect to the Internet, can I still transfer my Digital Copy to my computer?
    No. In order for the Digital Copy code to be verified, you must be connected to the Internet. You only need to be connected when you first transfer the movie to your computer, not each time you watch your Digital Copy, unless you redeem with an On-Demand movie streaming service.
  10. What do I do to retrieve my Digital Copy from a disc?

    Disc-based Digital Copy works as follows:
    1. Insert your Digital Copy disc into a Mac® or PC computer.
    2. Follow the instructions on the enclosed insert.
    3. Select iTunes® or Windows Media® Format (Mac computers utilize iTunes only).
    4. Enter your unique Redemption Code from the insert when prompted to redeem your Digital Copy.

      • iTunes Digital Copy files can be viewed on your PC, Mac or iOS compatible device (iPhone®, iPod® touch, iPad™)
      • WMV files may be viewed on your PC.
  11. How long does it take to copy disc-based Digital Copy media files to my PC?
    For disc-based Digital Copy, the Digital Copy Application copies the computer video files to your computer from the DVD. The transfer time will vary depending on your computer hardware, DVD-ROM drive, etc.
  12. My disc doesn’t do anything when I put it in my PC DVD-ROM drive. What am I doing wrong?
    Ensure your drive has a DVD symbol; this is required to do the transfer of the Digital Copy.
    If you have a valid DVD drive, the disc should auto-play and a splash screen allowing Launch Digital Copy should automatically load.
    If the disc does not auto-play, either 1) your auto-run is disabled on your DVD-ROM drive or 2) a third party DVD player application (e.g. PowerDVD) is preventing the auto-run. In this case, follow these additional steps to manually load your menu: Go to My Computer > Double-Click the icon where your DVD Drive is displayed.
  13. How does pocket BLU Digital Copy work?
    pocket BLU Digital Copy works as follows:
    1. Download pocket BLU to your mobile device, tablet, or PC/Mac from pocketblu.com.
    2. Run the application and find the title you wish to redeem your Digital Copy for.
    3. Select Digital Copy from the content listing and press the Redeem button.
    4. Enter your unique Authorization Code from the insert when prompted.
    5. Your download will begin immediately if you are connected to the Internet. If you are running on a mobile network, you will be prompted if you wish to proceed, and can restart your download at any time.
    6. Your download time will vary based on your connection speed.
  14. Is there a limit to how many times I can watch my Digital Copy?
    There is no limit to the number of times you can watch your Digital Copy. You may watch your movie as much as you like.
  15. Do I need the Digital Copy disc every time I watch the movie?
    No, once the transfer is complete you no longer need your Digital Copy disc and can enjoy your movie whenever you like.
  16. What happens if I delete my Digital Copy from my portable device? Is it possible to transfer it again?
    For the Windows Media® format: Yes, as long as you did not delete the Windows Media® file from your computer.
    For the iTunes format: Yes, standard iTunes usage rules apply.
    For Amazon.com: Yes, standard Amazon Instant Video usage rules apply.
    For the pocket BLU format: Yes, you can download as long as the expiration date has not passed.
  17. Is Digital Copy a downloaded or a streamed format?
    Digital Copy can be downloaded, streamed, or both – depending on the format you choose to redeem.
  18. iTunes Minimum Requirements & Support
    • Mac: iTunes 9 or later using Mac OS X 10.4.9 or later. If using Quicktime with iTunes 9.0, upgrade to Quicktime 7.6.4.
    • PC: iTunes 9 or later using Windows XP, Vista or Windows 7 32 Bit: iTunes is not supported in Windows XP 64-bit Operating Systems. iTunes file requires an iTunes account.
    • 1-3 GB of storage
    • For portable playback: video-enabled iPod, iPhone, iPad or Apple TV

    For additional information, please visit Apple support at http://docs.info.apple.com/article.html?artnum=307266
  19. Windows Media Minimum Requirements & Support
    • PC software requirements: Windows Media® Player 11 or later on Windows XP, Windows Vista or Windows 7 with latest Windows Service Pack recommended or for Windows Media® Player 10 or later.
    • Internet: An Internet connection is required to obtain a Digital Copy license.
    • Security: A minimum security component is required to ensure that Media Player runs with optimal security. Upgrade to the latest security level by visiting Microsoft's Security Component Upgrade Site.
  20. VUDU Minimum Requirements & Support
    • Internet: Requires a high speed Internet connection of 1.5 Mbps or faster (3.0 Mbps recommended).
    • Other playback devices: VUDU requires an Internet connected TV or Blu-ray™ Player for on demand streaming to your TV. For a list of supported devices go to http://www.vudu.com/devices/Devices.html.

  21. Amazon Instant Video Minimum Requirements & Support
    • Internet: Requires a high speed Internet connection of 1.5 Mbps or faster (3.0 Mbps recommended).
    • PC software requirements:
      • Microsoft Windows XP (32-bit versions) / Windows Vista® / Windows 7
      • The latest version of Adobe Flash Player
      • Playback is also supported on a wide array of Amazon Instant Video-enabled Internet connected TV's, Blu-ray players, and set-top boxes.
    • Mac® software requirements:
      • Mac OS® X
      • The latest version of Adobe Flash Player
    • Other playback devices: Amazon Instant Video-enabled Internet connected TV's, Blu-ray players, and set-top boxes. For a list of Amazon Instant Video supported devices, go to http://www.amazon.com/gp/video/ontv/ontv
      For Amazon Instant Video customer support, go to: http://www.amazon.com/gp/help/customer/display.html?nodeId=3757
  22. CinemaNow Minimum Requirements & Support
    CinemaNow (Canada Only) requires an Internet connected TV or Blu-ray™ Player for on demand streaming to your TV.
    For CinemaNow (Canada Only) support, go to: http://roxionowsupport.rovicorp.com/roxionow/portal.jsp?id=cinemanow
  23. pocket BLU Minimum Requirements & Support
    pocket BLU requires:
    1. An Internet-connected Blu-ray™ Player on the same local network as your device
    2. pocket BLU enabled Blu-ray Disc™

    For a list of supported devices for pocket BLU, visit pocketblu.com.
  24. I am still having problems obtaining my Digital Copy. What should I do?
    First, please review these Digital Copy Support FAQs to find answers to common questions.
    Check Microsoft Windows Media DRM FAQ for possible solutions related to Windows Media® Player and DRM media files.
    Refer to the following for format specific support:
  25. Help, I have more questions!
    Click on the support link and follow the instructions.
Apple, the Apple logo, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. iPad is a trademark of Apple Inc.
Windows Media is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
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iTunes® Terms and Conditions
Apple and its licensees, affiliates, and licensors make no warranties, express or implied, with respect to the iTunes® Store and disclaim any warranty to the fullest extent available. Must be 13 or older and in the U.S. or Canada to open an iTunes® account. In the U.S. see www.apple.com/legal/itunes/us/service.html or in Canada see www.apple.com/legal/itunes/ca/service.html. Use subject to iTunes® Terms of Service and Customer Privacy Policy, see www.apple.com/legal/privacy/, unless stated otherwise. Additional restriction may apply. iPhone®, iPod®, iTunes®, Apple TV® and Mac® are registered trademarks of Apple Inc. iPad is a trademark of Apple, inc. All rights reserved. Void where prohibited.
Minimum System Requirements
Internet connection required; PC: Windows XP Service Pack 2 or later or 32-bit editions of Vista or Windows 7. iTunes® 9 or later. 64-bit editions of Windows Vista or Windows 7 require the iTunes 64-bit installer. Quicktime 7.6.6 or later is required (included with iTunes download). 200 MB for iTunes installation. Mac®: iTunes® 9 or later on Mac OS X 10.5 or later; Quicktime 7.6.6 or later; Safari 4.0.3 or later. Apple TV®; portable player: iTunes® account. All files require at least 1-2 GB of storage.