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UltraViolet™ was created to extend your enjoyment of Blu-ray™ disc purchases, enabling you to stream your favorite movies and TV shows to any computer or UltraViolet-enabled device.

Below are a series of frequently asked questions about UltraViolet™.

Frequently Asked Questions (FAQs)

1. What is a UltraViolet™ and how do I participate?
UltraViolet™ is the online digital library that frees you to choose how and where you want to enjoy your movies and TV shows. This free service has been developed by a partnership of major studios, hardware partners, and technology companies. It's so easy to use, and won’t cost you anything extra.
To get started, simply sign-in or create an account in the upper right secton of this page. We’ll help you get set up with a free account and link it to the UltraViolet™ service. Then look for titles with the UltraViolet™ logo and follow the instructions inside the packaging to redeem and access these movies and TV products in your library. It’s that simple.
2. How do I set up my UltraViolet™ Account with Universal?
First, you will need a Universal account. If you have one, click “Sign In” in the upper right hand corner of this screen and once signed in, click Manage Account. On the right you will be prompted to create an UltraViolet™ account. Just click “Register” and you will be prompted to complete a registration form for both Universal Hi-Def and UltraViolet™.
Once you have set up your accounts, check your email for a message from UltraViolet™, which asks you to verify your account. Click on the link in that email and then return to UniversalHiDef.com and simply sign in.
The first time you sign in, you will be prompted to sign in to both your Universal Hi-Def account and UltraViolet™ account. Then you will be asked to pair your accounts, so that all of your Universal movie purchases are automatically synchronized into your library. We recommend that you choose the term for one year, which will make it easier for you to access your titles when you want.
Once this is complete, you will be signed in and able to add titles or access titles in your UltraViolet™ Library. Watch and enjoy!
3. Why do I have to pair my accounts?
Pairing your Universal account with your UltraViolet™ account allows us to synchronize the content that you purchase with your UltraViolet™ library. You’ll have peace of mind knowing your content is safe and secure, and you’ll always have access to watch it through any computer or UltraViolet™-compatible device anytime, anywhere.
4. How do I manage my UltraViolet™ account and create new members in our household?
All your UltraViolet™ content will be accessible online through your free Household Account. Up to five household members in addition to your account can access your household media collection using customizable individual preferences. Your UltraViolet™ media collection is safe in one place, easily shared or filtered through parental controls.
To add new members in your household or change your parental controls, please visit: http://www.uvvu.com.
5. How do I add movies to my UltraViolet™ locker?
Look for Blu-ray™ titles with the UltraViolet™ logo, indicating it is an UltraViolet™ title. Then take out the insert in your packaging and follow the steps on the insert for redemption. During the redemption process, you will be asked to enter a code, which you can find on your insert. Once redeemed, your title will be available to watch under the My Library section under the UltraViolet™ tab.
6. How do I access my UltraViolet™ movies?
Sign in and then select My Library from the UltraViolet™ tab and you will see the titles in your library. Simply click and watch! It’s that simple.
7. Why are some of my movies greyed out?
While you can always see the titles available in your UltraViolet™ locker, not every retailer has agreements in place to stream that content via our site. If a title is greyed out, it simply means that it isn’t available for streaming on our site. The title, however, remains in your library and is accessible from the retailer that provided you with the original rights.
8. Where do I find my UltraViolet™ redemption code?
You can find your UltraViolet™ redemption code on the insert that was included in your Blu-ray™ Disc packaging. In some cases, your redemption code can be used to authenticate both your Digital Copy and UltraViolet™ redemptions.
9. Where can I watch my UltraViolet™ movies?
Right now, you can stream your movies at anytime here at UniversalHiDef.com under the My Library section of the UltraViolet™ tab. We are working on future enhancements, which will provide you increased flexibility to stream elsewhere and even download files to computers, set-tops, tablets, and mobile devices.
10. Why am I receiving a message, which points me back to my email?
When you create your UltraViolet™ account, you are sent a verification email, which requires you to click a link embedded in the email. That link verifies your UltraViolet™ account. You have 72 hours from the time that you create your account to verify it before your access is temporarily restricted. If your account is restricted, you can always return to the original email and click the verification link or request a new email to be sent to you at www.uvvu.com. It’s important that you do not set up a new account as any previously redeemed titles will not be available to you with a new account.
11. Why can’t I access My Library under the UltraViolet™ tab?
You are most likely not signed in to the site. Please click “Sign In” in the upper right corner. If you are signed in, but cannot access your library, ensure that you have verified your email address using the link that was emailed to you during the account creation process. If you didn’t receive the email, you can request that it is resent. Please check your spam folder and settings to ensure that you receive messages from www.uvvu.com and UniversalHiDef.com.
12. UltraViolet™ Minimum Requirements & Support
Browsers supported: Microsoft Internet Explorer 7+, Firefox 3.6+, Chrome 3+, Safari 4.0+.
Operating systems: Microsoft Windows XP SP3+/Vista/7, Mac OS X
For more UltraViolet™ support, go to: http://www.uvvu.com/faqs.php
13. I am still having problems with my UltraViolet™ titles. What should I do?
First, please review these UltraViolet™ Support FAQs to find answers to common questions. For more UltraViolet™ support, go to: http://www.uvvu.com/faqs.php
14. Contact Universal Support
Need More Help?
Contact Universal support using our support request web form.
 
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